Frequently Asked Questions
What is the best way to clean and care for my jewelry?
The best way to care for your jewelry is to avoid exposing it to chemical elements, such as hygiene products, perfumes, make-up, hair products, among others. Natural elements such as seawater or swimming pools are also likely to cause discoloration of the gold plating, and it is advisable to avoid using it in these environments.
Can I personalize jewelry pieces?
Yes, we offer customization services to create unique and personalized pieces. Please contact us to discuss your specific requirements and the options available.
What materials are used in jewelry pieces?
CRAFT jewelry is solely and exclusively produced in Portugal using 925 silver with 19.2kt gold plating. Our jewelry and yours is certified by the Contrastaria-INCM, ensuring the legal verification contemplated by law.
How do I know the size of my ring?
To find your ring size, visit our ring size guide, which includes instructions on how to measure an existing ring or your finger.
Our customer service team is always at your service.
Can I return or exchange a piece if it doesn't meet my expectations?
We have a return and exchange policy. See our returns policy for details of the deadline and conditions for returns and exchanges.
Do you offer repair services for damaged jewelry?
Yes, we offer jewelry repair services to repair or restore damaged pieces. Please contact us for information on the repair process and associated costs.
Can I change the delivery address after placing an order?
We understand that circumstances can change. Please contact our customer service team as soon as possible to discuss any necessary updates to the delivery address. Please bear in mind that changes may affect the delivery time.
I chose the ATM reference payment option, but the payment period has already expired before I made the payment. Will my purchase now be canceled?
Yes, your order will be canceled. We recommend that you place a new order as soon as possible before the product runs out.
What happens if my order is lost or delayed in transit?
Although rare, if an order is lost or significantly delayed, please contact our customer service. We will work with the carrier to resolve the problem and ensure that your order arrives as expected.
The item I wanted is out of stock. Will it be available again?
If the item you are looking for is temporarily out of stock, you can choose to leave your e-mail address in the "notify me" option and you will receive a notification as soon as the model and/or size is available again.
Can I save my favorite items to buy later?
Yes. If you have an account, you can add your favorite items to your "Wish List" so you don't lose track of them. Simply log in to your account to access your list from any device.
Do you ship internationally?
CRAFT ships worldwide. Shipping costs will be calculated during the checkout process.
I have a question that is not answered in this section, what should I do?
If any of your questions are not clarified in this section, please contact our customer service team at info@thecraft.pt, and our team will help you with whatever you need!