Frequently Asked Questions

What is the best way to clean and care for my jewelry?

Can I personalize jewelry pieces?

What materials are used in jewelry pieces?

How do I know the size of my ring?

Can I return or exchange a piece if it doesn't meet my expectations?

Do you offer repair services for damaged jewelry?

Can I change the delivery address after placing an order?

I chose the ATM reference payment option, but the payment period has already expired before I made the payment. Will my purchase now be canceled?

What happens if my order is lost or delayed in transit?

The item I wanted is out of stock. Will it be available again?

Can I save my favorite items to buy later?

Do you ship internationally?

I have a question that is not answered in this section, what should I do?

If any of your questions are not clarified in this section, please contact our customer service team at, and our team will help you with whatever you need!